This Refund Policy explains our refund and cancellation procedures for all services provided by Sidekick Intelligence LLC (DBA Chikoh™), including subscriptions, ticket purchases, auto-reload charges, peer-to-peer ticket transfers, and mid-cycle subscription changes. We strive to ensure customer satisfaction with our services.

1. Subscription Services

1.1 The 14-day cancellation refund — every customer, everywhere

Cancel within 14 days of buying a plan and we refund you in full, automatically — this applies to the first payment of a monthly plan and to any 6- or 12-month plan, for customers everywhere.

The refund is made automatically when you cancel inside the window — to the card you paid with (or, for a past PayPal payment, the PayPal account) — and your plan ends at that moment. PayPal is not currently offered as a payment method. You do not need to contact support. The window is counted from the date of the payment.

1.2 Monthly Subscriptions

Monthly renewals: cancel any time to stop the next renewal; the month already started is not refunded. You keep access until the end of the month you have paid for. Only the first payment of a monthly plan is covered by the 14-day refund in Section 1.1.

1.3 Six-Month and Annual (12-Month) Plans

Six-month and 12-month plans are a single payment. Cancel within 14 days of that payment and it is refunded in full (Section 1.1). After 14 days there is no refund, and you keep access until the end of the term you paid for.

1.4 Free Trials

There is no free trial of paid plans. The free tiers (Bleachers for fantasy, Viewer for TV) are free for as long as you use them.

1.5 Mid-Cycle Subscription Upgrades

If you upgrade your subscription tier mid-cycle, you will be charged a prorated amount for the difference between your current tier and the new tier, calculated based on the number of days remaining in your current billing period. Your new tier features are activated immediately upon upgrade. No refund is issued for the unused portion of your previous tier; instead, the value is applied as a credit toward the prorated charge for the new tier.

1.6 Mid-Cycle Subscription Downgrades

If you downgrade your subscription tier mid-cycle, the change takes effect immediately. The unused portion of your higher-tier subscription is calculated and applied as an account credit to your Chikoh account. Account credits are applied automatically to your next invoice or can be used toward ticket purchases, a-la-carte features, or future subscription payments. Account credits from downgrades are not refundable to your payment method and cannot be converted to cash. See Section 6 for full account credit terms.

1.7 Downgrade to Free Tier (Cancellation)

If you downgrade from a paid subscription to the free tier (Bleachers), this is treated as a cancellation of your paid subscription. The unused prorated portion of your subscription is applied as a permanent account credit to your Chikoh account. This credit never expires and can be used for future purchases. If you have more synced leagues than the free tier supports, you will be asked to select which league to keep active; remaining leagues will become read-only but your data will be preserved.

1.8 Refunds vs. Account Credits

Refunds to your original payment method are made when you cancel a plan within the 14-day window in Section 1.1. Switching between paid tiers (upgrading or downgrading) always results in prorated account credits, never refunds to your payment method. Downgrading to the free tier (Bleachers) while continuing to use free features results in an account credit, not a refund.

1.9 League Bundle (Seasonal Purchases)

League Bundle subscriptions are one-time seasonal purchases tied to a specific sport's season. The bundle is active from the start of the season (as determined by your fantasy platform) until the platform marks the season as complete. League Bundle purchases are non-refundable once the season has started. If purchased before the season begins and you request a refund before the season starts, you may be eligible for a full refund. Mid-season purchases made at a discounted rate are non-refundable.

2. Ticket Purchases

Tickets are Chikoh's universal currency used across the app, MCP, ChatGPT, Gemini, and all connected AI platforms. Ticket purchases are subject to the following refund terms:

2.1 Unused Tickets

Unused tickets or credits you bought can be refunded within 14 days of purchase, like plans; used ones aren't — once any ticket or credit from a purchase has been used, that purchase is no longer refundable. This is decided per purchase: a bundle is refunded in full only if none of its tickets has been spent, gifted or transferred; once any ticket from it has been used, the whole purchase is non-refundable. After 14 days, all ticket and credit purchases are final. Tickets never expire and may be transferred to other Chikoh users at any time.

2.2 Auto-Reload Purchases

If you have enabled auto-reload, ticket purchases are triggered automatically when your balance drops below your configured threshold. Each auto-reload purchase follows the same rule as a manual ticket purchase (Section 2.1): refundable within 14 days if none of its tickets has been used. By enabling auto-reload, you expressly consent to recurring charges up to your monthly spend cap. You can disable auto-reload at any time in your billing settings.

We maintain a complete audit trail of every auto-reload transaction, including the consent timestamp, your IP address and device at the time auto-reload was enabled, the trigger event (balance threshold), and the Stripe payment intent ID. This data is available to you in your account and may be used to resolve any disputes.

2.3 Gifted Tickets

Tickets that have been gifted to another user (peer-to-peer or commissioner-to-member) are non-refundable. If you receive tickets as a gift and wish to return them, the original sender must contact support. Gifted tickets cannot be converted back to cash.

2.4 Tickets Included with Subscription Tiers

Tickets included as part of a subscription tier (e.g., weekly ticket allocations) are non-refundable and cannot be transferred to cash value. These tickets expire at the end of each billing period if unused.

3. One-Time Purchases

One-time purchases (such as seasonal passes, special reports, temporary league syncs, or event access) are generally non-refundable. However, we may consider refunds on a case-by-case basis if:

The service was not delivered as described
Technical issues prevented access to the purchased content
The request is made within 14 days of purchase

Temporary league sync purchases (extra league access for a limited duration) are considered one-time purchases and are non-refundable once activated.

4. Eligibility for Refunds

To be eligible for a refund, you must:

Request the refund within the specified timeframe
Provide a valid reason for the refund request
Not have used/consumed the purchased service or tickets
Not have violated our Terms of Service or Acceptable Use Policy
Not have previously received multiple refunds

Ticket and credit purchases need none of these: Section 2.1 is the whole rule for them.

5. How to Request a Refund

Subscriptions: nothing to request — cancel in Settings → Billing within 14 days and the refund is made automatically (Section 1.1). Sections 4 and 5 apply to the other purchases on this page.

For any other refund, please contact our support team with:

Your account email address
Order or transaction number (Stripe Payment Intent ID if available)
Date of purchase
Reason for refund request
For auto-reload refunds: specify the auto-reload transaction(s) in question

Email: [email protected] with subject line "Refund Request"

6. Account Credits

6.1 What Are Account Credits

Account credits are balances applied to your Chikoh account that can be used toward future purchases. Account credits may be generated from mid-cycle subscription downgrades (Section 1.6), promotional offers, or manual adjustments by our support team.

6.2 Account Credit Terms

Account credits from subscription downgrades never expire
Account credits are applied automatically to your next invoice before your payment method is charged
Account credits can be used for: subscription payments, ticket purchases, and a-la-carte feature purchases
Account credits cannot be converted to cash, refunded to your payment method, or transferred to another user
Your current account credit balance is visible in your billing dashboard at any time

6.3 Account Credits vs. Refunds

Account credits are distinct from refunds. A refund returns money to your original payment method. An account credit keeps the balance within your Chikoh account for future use. Mid-cycle subscription downgrades always result in account credits, not refunds. See Section 1.6 for details.

7. Processing Time

Refund requests are typically processed within 5-7 business days. Once approved, refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your payment provider. Ticket balances and account credit balances will be adjusted immediately upon refund approval.

8. Non-Refundable Items

The following are non-refundable:

Tickets that have been spent on tools, simulations, or features
Tickets that have been gifted to another user
Weekly ticket allocations included with subscription tiers
Compute Credits (Syndicate tier) that have been consumed
Account credits (these are non-refundable by nature; see Section 6)
Temporary league sync purchases once activated
League Bundle seasonal purchases once the season has started
Badge and reward purchases (earned or purchased badges are non-refundable; expired time-limited badges cannot be re-purchased)
Gifted badges sent to another user
Services already rendered or consumed
Custom development or consulting services
Accounts terminated due to violation of our terms
Cryptocurrency payments (due to the nature of blockchain transactions)

8A. Agentic Execution and Consumable Digital Goods

Agentic executions, third-party data passthroughs, and AI compute tasks are consumable digital goods. Once executed, they are strictly non-refundable.

This rule applies whether execution costs are settled through wallet debit or Stripe metered aggregation (PayPal is not currently offered). Completion of execution constitutes delivery and consumption of the purchased digital service.

9. Disputes and Chargebacks

We encourage customers to contact us directly to resolve any issues before initiating a chargeback with your payment provider. We maintain comprehensive transaction records for every ticket purchase, auto-reload, spend, gift, subscription change, account credit, and refund, including:

Timestamp of every transaction
IP address and device information at time of purchase or consent
Stripe payment intent IDs (and PayPal order IDs for past PayPal payments)
Auto-reload consent records (when enabled, threshold, monthly cap)
Subscription upgrade/downgrade records with proration calculations
Account credit ledger (credits and debits with source attribution)
Complete audit trail of ticket movements (credits and debits)

This data will be used to contest any "unauthorized transaction" chargebacks. Accounts with active chargebacks will be suspended until the dispute is resolved. Filing a chargeback for a transaction you authorized (including auto-reload charges you enabled or subscription upgrades you confirmed) may result in permanent account termination.

10. Auto-Reload Cancellation

You can disable auto-reload at any time through your billing settings or by contacting support. Disabling auto-reload takes effect immediately — no further automatic charges will be made. Charges that occurred while auto-reload was active are subject to the standard refund terms in Section 2.2.

11. Price Changes

If we change our subscription or ticket prices, existing subscribers will be notified at least 30 days in advance. Auto-reload settings will continue to use your selected bundle at the current price. You may cancel your subscription or disable auto-reload before the new price takes effect.

12. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified policy. We will notify users with active auto-reload of any material changes to this policy.

13. Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: [email protected]
Mail: Sidekick Intelligence LLC, 1021 E Lincolnway, Ste 8412, Cheyenne, WY 82001