Refund Policy

1. Overview

At Chikoh, we are committed to your satisfaction. This Refund Policy outlines the terms and conditions for refunds on our subscription services and digital products.

2. Subscription Refunds

2.1 Trial Period

New users may be eligible for a free trial period. You can cancel at any time during the trial without being charged.

2.2 Paid Subscriptions

• Monthly subscriptions: Refunds are available within 7 days of payment if you have not extensively used the service
• 6-month subscriptions: Refunds are available within 14 days of payment
• Annual subscriptions: Refunds are available within 30 days of payment
• Refunds are prorated based on the unused portion of your subscription

3. Digital Products and Add-ons

3.1 Tickets and Credits

Unused tickets and credits are refundable within 14 days of purchase. Used tickets and credits are non-refundable.

3.2 One-time Features

One-time feature unlocks and upgrades are refundable within 48 hours of purchase if the feature has not been activated or used.

4. Eligibility Requirements

To be eligible for a refund, you must:

• Request the refund within the specified timeframe
• Not have violated our Terms of Service
• Not have previously received multiple refunds
• Provide a valid reason for the refund request

5. Non-Refundable Items

The following are non-refundable:

• Subscriptions canceled after the refund period
• Partial months of service already used
• Used tickets, credits, or consumable features
• Accounts terminated for Terms of Service violations
• Promotional or discounted subscriptions (unless otherwise stated)

6. How to Request a Refund

To request a refund, please contact our support team with your account information and reason for the refund:

• Email: support@chikoh.com
• Include your account email, transaction ID, and refund reason
• Allow 5-7 business days for refund processing

7. Processing Time

Once approved, refunds are typically processed within 5-10 business days. The time for the refund to appear in your account depends on your payment method and financial institution.

8. Chargebacks

If you initiate a chargeback without first contacting us for a refund, we reserve the right to terminate your account and contest the chargeback. Please contact us first to resolve any billing issues.

9. Regional Considerations

Users in certain regions may have additional refund rights under local consumer protection laws. We will honor all applicable legal requirements for refunds in your jurisdiction.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.