Refund Policy

This Refund Policy explains our refund and cancellation procedures for all services provided by Sidekick Intelligence LLC (DBA Chikoh). We strive to ensure customer satisfaction with our services.

1. Subscription Services

1.1 Monthly Subscriptions

Monthly subscriptions can be cancelled at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the end of the paid period. No partial month refunds are provided.

1.2 Annual Subscriptions

Annual subscriptions can be cancelled at any time. If cancelled within the first 30 days of the subscription period and you have not extensively used the service, you may be eligible for a full refund. After 30 days, no refunds are provided for annual subscriptions, but you will retain access until the end of your paid period.

1.3 Free Trials

If you cancel during a free trial period, you will not be charged. Ensure you cancel before the trial ends to avoid charges.

2. One-Time Purchases

One-time purchases (such as special reports, premium features, or event access) are generally non-refundable. However, we may consider refunds on a case-by-case basis if:

• The service was not delivered as described
• Technical issues prevented access to the purchased content
• The request is made within 14 days of purchase

3. Eligibility for Refunds

To be eligible for a refund, you must:

• Request the refund within the specified timeframe
• Provide a valid reason for the refund request
• Not have violated our Terms of Service or Acceptable Use Policy
• Not have previously received multiple refunds

4. How to Request a Refund

To request a refund, please contact our support team with:

• Your account email address
• Order or transaction number
• Date of purchase
• Reason for refund request

Email: support@chikoh.com with subject line "Refund Request"

5. Processing Time

Refund requests are typically processed within 5-7 business days. Once approved, refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your payment provider.

6. Non-Refundable Items

The following are non-refundable:

• Services already rendered or consumed
• Custom development or consulting services
• Accounts terminated due to violation of our terms
• Cryptocurrency payments (due to the nature of blockchain transactions)

7. Disputes and Chargebacks

We encourage customers to contact us directly to resolve any issues before initiating a chargeback. Accounts with active chargebacks may be suspended until the dispute is resolved.

8. Price Changes

If we change our subscription prices, existing subscribers will be notified at least 30 days in advance. You may cancel your subscription before the new price takes effect.

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified policy.

10. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: support@chikoh.com
• Mail: Sidekick Intelligence LLC, 1021 E Lincolnway, Ste 8412, Cheyenne, WY 82001